OUR PRIVACY POLICY

Doctor Vacuum recognises that your privacy is important to you. Providing your personal information to us is an act of trust that we take very seriously. Doctor Vacuum will not sell, trade, give or rent any information obtained from you to a third party.

Doctor Vacuum may from time to time amend, update, or change this Statement. You should check this page periodically for changes to this Privacy Statement.

We acknowledge that we will collect and store information about you as part of offering services on the Website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principles in relation to the information you give to us about yourself.

Collection of Data:

Doctor Vacuum collects the personal data that you volunteer through purchasing products from our website, or through other forms, or by email. This information will only be collected by lawful and fair means.

As you browse the Doctor Vacuum Website we may log the IP address of your computer, session details, and domain name to evaluate which parts of the Website you visit and how long you stay there.

We do not link your computer's IP address with any other information you have submitted to us. While a Doctor Vacuum.com.au user's session may be tracked, all users remain anonymous when tracked.

IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the Website, pages viewed, and to help diagnose problems with our server.

Use and disclosure:

Doctor Vacuum requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.

Quality of Data:

Doctor Vacuum will take reasonable steps to ensure that information we have about you will be accurate, complete and up to date.

Security of Data:

Doctor Vacuum will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times.

Doctor Vacuum limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise.

Our employees and data processors are obliged to respect the confidentiality of client's and website visitor's personal data.

Doctor Vacuum will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.

Our website has policies, rules and measures in place to protect the visitor's personal data from:

Unauthorised access;

Improper use;

Alteration;

Unlawful or accidental destruction; and Accidental loss.

Openness:

Doctor Vacuum will be honest and open at all times about the type of personal information that is collected about you and the actual use of any such information.

By giving out your personal information, or filling in the entry or application form, you have consented to the use of this information in the future, for marketing campaigns that Doctor Vacuum feels you may be interested in.

At any time you have the option to opt out from receiving any future marketing material by sending a:

Unsubscribe email to info@doctorvacuum.com or sending a written request to Doctor Vacuum at:

P. O. Box 1635 Cleveland Qld 4163 or

By phone on: 0488 822 886

Access and Correction:

If you provide us with satisfactory personal identification, such as your login details, Doctor Vacuum will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect. Further, if Doctor Vacuum is not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.

Anonymity:

You can access our web site home page and browse the public area of the Doctor Vacuum Website without disclosing personal information. Doctor Vacuum will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our Website services.

Transfer of Data:

Doctor Vacuum will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.

Sensitive information:

Doctor Vacuum will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

Cookies:

Doctor Vacuum may use cookies to hold session information, improve security during a visitor's session online, ensure effective advertising tailored to the visitor's needs, and provide you with your information. We store the following information in cookies: your unique user ID

You can use your browser to disable cookies.

Doctor Vacuum is not liable for any errors which may be encountered with the Website as a result.

Client and Visitor Choice:

By registering with www.doctorvacuum.com you have chosen to receive promotional or marketing information from our web site or organisation and/or affiliates & alliances.

At any time you can opt out from receiving such Information by sending a request to Opt Out using any of the following methods:

Email: info@doctorvacuum.com

Postal Address: P. O. Box 1635 Cleveland Qld 4163

Telephone: 0488 VAC UUM — 0488 822 886

Complaints Coverage:

Our Privacy Statement covers Doctor Vacuum and the Doctor Vacuum Website:

If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using the following methods:

Email: info@doctorvacuum.com

Postal Address: P. O. Box 1635 Cleveland Qld 4163

Telephone: 0488 VAC UUM — 0488 822 886

Refunds & Returns Policy:

Doctor Vacuum will happily provide a refund or exchange for any product returned to us in good and re-sellable condition with original packaging. Postage costs are not refundable. Any additional postage costs shall be borne by the customer except where Doctor Vacuum has supplied an incorrect ⁄ inappropriate product to what was originally ordered.

 Customer Pledge:

1) To provide customers a prompt, courteous and professional vacuum repair service

2) To not only meet but exceed the expectations of our customers

3) To source vacuum cleaners only from manufacturers who produce quality products

4) To carry a comprehensive range of vacuum parts, tools, accessories and consumables

 Monthly Specials:

Monthly Specials

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Business Opportunities:

 

Business opportunities available in selected areas!

Click here for more information.

 Contact Us:

Contact: Dean Benedetti

Email: info@doctorvacuum.com

Phone: 0488 VAC UUM — 0488 822 886

Location: Cnr of Steel Street & Neumann Road,

Capalaba (Enter car park from Neumann Road)

Postal: P. O. Box 1635; Cleveland Qld 4163